Return Policy

We want you to love your purchase. If you are not completely satisfied, we are here to help.

Return Conditions

• Items must be returned within 30 days of the delivery date.
• Items must be unworn, unwashed, and in original condition with all tags attached.
• Return shipping costs are non-refundable and are the responsibility of the customer.
• Original shipping fees are non-refundable unless the return is due to our error.
• For defective or incorrect items, please contact us within 7 days of receiving your order.

How to Return

• Step 1: Contact us at service@blueplum.online to initiate your return.
• Step 2: Package your item securely in the original packaging if possible.
• Step 3: Ship your return to the address provided in our return instructions.
• Step 4: Once we receive and inspect your return, we will process your refund within 5–7 business days.

Return Shipping Cost

As mentioned above, all return shipping costs are borne by the customer. We recommend using a trackable shipping service for your return, as we cannot guarantee receipt of your returned item without tracking.

Refund Processing

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and automatically applied to your original payment method within 5–7 business days.
• Original shipping fees are non-refundable.

Exceptions

• Final Sale Items: Items marked as "Final Sale" cannot be returned or exchanged.
• Defective Items: If you receive a defective or incorrect item, please contact us immediately and we will cover the return shipping costs.

* Last updated: September 2026. Return policies are subject to change without prior notice.